Help & Support

Support Center

Troubleshooting guides, contact options, and the PlantSense Connect app.

Common Questions

Troubleshooting

Make sure your phone's Bluetooth is enabled and you're near the sensor.
Ensure you're connecting to a 2.4 GHz WiFi network (5 GHz is not supported).
Restart the sensor by pressing the reset button on the side.
If the sensor won't appear in PlantSense Connect, fully charge it via USB-C and try again.
Remove and re-add the device in PlantSense Connect if problems persist.

PlantSense is factory-calibrated, but you can fine-tune per device via BLE commands in PlantSense Connect.
Open PlantSense Connect, go to your device settings, and tap 'Calibrate' to start a Bluetooth calibration session.
For moisture: place sensor in completely dry soil and tap 'Calibrate Dry', then in freshly watered soil and tap 'Calibrate Wet'.
Calibration values are written directly to the device over BLE and persist across reboots.
Temperature and humidity sensors do not require user calibration.

Charge via the USB-C port on the top of the sensor.
A full charge takes approximately 2 hours.
The LED blinks green while charging and turns solid green when full.
If the battery drains quickly, ensure deep sleep is enabled in PlantSense Connect settings.

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PlantSense Connect for iOS is in App Review — Android is on the way.

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